Scraps Shop Policies
Thanks for shopping at Scraps Clothing Co. If you are not entirely satisfied with your purchase, we’re here to help. You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and have the receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Ship back to the address: 200 Prosperity Place Knoxville, TN 37922.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
All Scraps products are fully warranted to the original owner against defects in materials and workmanship for 90 days from the date of purchase. If a product fails due to manufacturing defects, we will repair or replace it, at our discretion. If damage occurs due to normal or extended wear, an accident, improper care or negligence on the part of the owner, we will repair the product for a charge that we deem to be reasonable, or we will notify you to inform you that we cannot be repaired it to a standard we consider to be durable and lasting. Our warranty does not cover tears, rips, or snags caused to the fabric, as these are not considered defects in materials or workmanship unless you received it that way, in which our 14-day guarantee above would apply. Our warranty becomes null and void on ANY garment washed in, or exposed to, hot water, ironing, or placed in a dryer. Excessive exposure to chlorine will shorten the life of any garment. Every product we make is NOT RECOMMENDED FOR REPEATED USE IN A CHLORINATED POOL. All these conditions can be verified by simple forensics tests done on returned products. Our warranty becomes null and void on ANY garment exposed to chlorine, heat, gas, or any liquid above 90º F (32º C).